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General Terms and Conditions for Concert Attendees

The purchaser of a ticket for a concert of J. S. Bach St. Gallen AG acknowledges and agrees to the following terms and conditions:

  • Cast and program changes are subject to change without notice.
  • The concert attendee acknowledges that, particularly in church venues, the view of the performing artists may be partially or, in exceptional cases, completely obstructed. Visual obstructions may also be caused by cameras and/or technical equipment.
  • Audio, video, or audiovisual recordings of a concert are not permitted, even for private use.
  • The concert attendee acknowledges that the concert may be recorded in audio and video and expressly agrees that any recordings made of them may be used by J. S. Bach St. Gallen AG in connection with the exploitation of the concert recordings without compensation.
  • Due to audio and video recordings, entry after the start of the performance is not permitted.
  • Purchased single tickets cannot be returned or exchanged. Tickets included in annual subscriptions can be returned up to the day before the concert and will be reimbursed in the form of a voucher.
  • Tickets ordered for collection at the box office are considered purchased and will be charged if not collected.
  • If an event cannot take place (cancellation by the organizer), the customer is entitled to a refund of the purchased tickets. Cancellations due to force majeure (e.g., government measures to combat pandemics) are excluded from refunds. Program and cast changes or other procedural adjustments do not entitle the customer to return or exchange tickets.
  • Lost tickets will only be replaced for numbered seats.